Frequently Asked Questions

As a safeguard to protect our community during the Coronavirus COVID-19 pandemic and in line with direction provided by health agencies and government authorities, the Princeton Family YMCA closed on Monday, March 16 until further notice. We appreciate your patience and understanding during this uncertain time.

Our Y is closely monitoring the evolving situation for additional updates and guidance from local, state, national, and international health agencies.

We will keep members updated on the latest information and advisories related to future of our Y’s activities and programs on this web page.

FAQs

How can I contact someone at the Y?

We have virtual support via phone and email. You can always contact us through the form HERE, and our team will respond via email as quickly as we can. Thank you for your continued patience!

How will I know when the Y will re-open or when activities, programs, and events will begin again?

All communication regarding operating schedules will be communicated on this website as promptly as possible and will be based on the latest guidance from health agencies and government authorities. Please check back regularly as the situation is changing.

What other services does the Y provide if I can’t use the facility?

You can enjoy online group exercise classes from our Y partners, including YMCA 360 Virtual on-demand classes, and Les Mills. You can find ways to help support our community (please see Community Support), and much more. Please continue to check back regularly as we add additional services and programs on this web page and on our social media outlets.

What are some ways I can help the community during this time?

Stay healthy. Please follow CDC guidelines to take care of yourself and your family.

Stay informed. Be sure to follow us on Facebook, look for email updates, and check our website frequently.

Stay engaged. We ask that you please continue to stay with the Y and help us continue the life-changing work taking place during this time of need. You can visit our Community Support page to learn more about how the Y is meeting the critical needs of our community right now.

Please also consider donating if you are able. No amount of support is too small to help us keep our community strong.

YMCA Program and Event Updates
YMCA Programs

All Youth Sports leagues are postponed until further notice.  Registrants for the Spring Basketball League have received a system credit for paid program fees.  Our standard refund/credit policy is in effect. All other adult sports organized by the YMCA will be suspended until further notice.

We have postponed swim lessons until further notice.
Members whose lessons were interrupted by the closure have received a system credit for the remaining balances of classes left in the session.  Operational information regarding the resumption of normal schedules will be communicated to you via email.

At this time, we are working on potential plans for summer camp.  Further details will be available at a later time.

If you have a recurring program subscription such as personal training, your subscription payment is currently on hold until we resume operations.

Due to closures and cancellations, will I receive a refund for the program or class I signed up for?

In the event you have registered for any program or class that cannot be postponed or made up at a later date, the Y will issue a prorated refund. If you are unsure if this applies to you, please contact us here.

What about my billing and membership options now that the Y announced it is temporarily closing?

First, we want to thank you for your patience during this unprecedented and rapidly-evolving time. We understand that you would have questions regarding your billing and membership options because of this uncertainty. As a nonprofit serving Princeton since 1908, we rely heavily on the support of our members, donors, staff, and volunteers to allow us to do our YMCA’s critical work in the community. We know, now more than ever, the Y is needed.

For the month of April, we put ALL monthly billings (membership dues, before and after school fees) ON HOLD temporarily, so your credit card will NOT be billed. We are evaluating our situation month by month as the crisis evolves. We will notify you no later than Monday, April 27 regarding May’s fees.

We are asking our members to STAY WITH US, rather than cancelling at this time – this will alleviate the administrative burden for us, and allow us to ramp up quickly once we are on the other side of this crisis, when the Y will be needed more than ever.

 

A CHALLENGING TIME FOR OUR YMCA
There is no doubt that this is an extremely difficult time for our YMCA. Our financial situation is indeed precarious. We depend almost entirely on revenues from our membership and program fees, with 10-15 percent from charitable gifts. Sadly, with the dramatic loss of revenues, we had no choice but to temporarily lay off 130 part-time and 5 full-time staff members shortly after temporarily closing our doors. It was a heartbreaking decision because they are the life-blood of our organization, as well as your friends and neighbors. We have a very small staff remaining who are committed to steering us through this crisis and supporting our most vulnerable children and their families.

WILL YOU CONSIDER A CHARITABLE GIFT IN LIEU OF YOUR MEMBERSHIP AND/OR PROGRAM FEES?
If you are in a position to help, we would be very grateful if you would consider making a contribution this month or for multiple months to sustain our YMCA in the interim, and help our organization reemerge from this unprecedented situation.

To make either a one-time or recurring donation, please click HERE.

We will continue to do all that we can to respond to those who will need the Y in their lives more than ever, and we hope you can remain by our side as a member and supporter.

Since 1908, the YMCA has endured in Princeton as a beloved institution committed to strengthening bonds in our community. While we may be physically distanced right now, we are still deeply connected as Y members, neighbors and friends. Please know that we will do all that we can to lead our YMCA through this time so that we, with 112 years of enduring history, will be here on the other side, ready to move forward to connect us, enrich us, and help in shaping a brighter future.

READ the latest updates about the Coronavirus (COVID-19) summary by the CDC.

Access the World Health Organization’s travel advice, preparedness and response guides, FAQs, and additional resources.